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Your privacy is important to us. lUVA, together with our parent company (KAPSOM), provides this privacy statement to describe our online information collection practices and explain the choices you can make about how your personal information is collected and used.
This Privacy Statement applies to information we collect when you visit this website and our other websites and mobile apps that we operate and that reference this Privacy Statement (collectively, the “Websites”). We may also collect information from you in other ways, including information collected during technical support contacts, on registration forms, in person (e.g., business cards), and from third parties. If we provide a separate or supplemental notice when we collect personal information from you, that notice will control to the extent of any conflict.
The information LUVA may collect about you includes:
Contact information such as your name, postal address,telephone number and email address.
Information about your professional interests and experiences with our products or services.
Business and marketing information that helps us provide our services to you, including your contact, language and marketing preferences.
Transaction information, including purchase history, order and contract information, delivery and technical support details, and payment and billing information.
Technical information, such as details about your device, your browser, how you use our website, including what pages of our websites you visit and when, and IP addresses.
Security data used for authentication and fraud prevention.
LUVA collects this information in several ways:
Through information you provide in your LUVA Profile.
Through registration, surveys, and other online forms.
As part of an ongoing sales process.
While providing online technical support, consultation, live chat or product information.
Through the process of maintaining and upgrading our products.
Through automated means such as communications protocols, email communications, cookies, web beacons and pixels, and other related technologies in accordance with the LUVA Statement on Cookies and Related Technologies.
Through our mobile applications (some of which may be managed by third parties on behalf of LUVA).
Through your participation in surveys, contests and promotions.
Through your use of social connectors and LUVA-affiliated social networking areas, including interactions with us on third-party social media platforms.
Through your interest in LUVA ads placed on third-party sites.
Through using statistical analysis or other automated means to make inferences about your interest in particular LUVA products and services.
Personal information or other data we collect online may also be combined with information you provide to us through other channels such as product registration, call centers, or in conjunction with events such as trade shows, training seminars, contests and promotions, and conferences. Where permitted by applicable law, other information gathered from social media platforms and other published sources may be added to the data you provide.
LUVA may use your personal information in the following ways/for the following purposes:
To fulfill subscription requests and orders for software and services made online and to provide other information you request.
To provide customer support and communicate with you about your orders, purchases or accounts with us, requests, questions, and comments.
To inform you about important news about LUVA, our new products and services, product updates, technical support issues, events and special offers we think you may be interested in.
To make the Websites easier for you to use, such as by identifying you across platforms or devices for a consistent user experience, and customizing content and advertising relevant to your interests through analytics and profiling technology.
To facilitate the use of certain features of the Websites, including collaborative forums and online communication channels like LUVA Support Communities, should you wish to use them.
To protect the security and integrity of LUVA Websites, systems, servers and other technical assets.
To prevent and detect fraud or other prohibited or illegal activity.
To contact you for customer satisfaction surveys or other market research activities.
To process your registration for online and in-person events hosted by LUVA or our business partners.
To promote our products and services on our Websites and third-party websites.
To operate, evaluate, and improve our business (including developing new products and services; managing our communications; and performing accounting, auditing, billing, reconciliation and collection activities).
To meet legal requirements, or as required by a judicial process or a government request, and to establish, exercise, or defend a legal claim.
To comply with industry standards and our policies.
In addition, we analyze our web services such as browser session page views, registrations, demos, downloads, and email responses in aggregate and sometimes at the individual level in order to improve the quality of those offerings and to better tailor our marketing to our customers’ needs. We may also use statistical analysis to accomplish the purposes listed above, including to better understand your marketing preferences and tailor our offerings to you.
LUVA offers you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your email communication preferences, we provide unsubscribe links and an opt-out mechanism for your convenience.
You may also access and make changes to your personal information specify your interests related to LUVA products and services, opt in to email communications from LUVA, and manage electronic newsletter subscriptions from your LUVA Profile page.
LUVA takes care to guard the security of your information. We use physical, technical and organizational measures that are reasonably designed to protect personal information against accidental or unlawful destruction, loss, or alteration; unauthorized disclosure or access; and against all other unlawful forms of processing. Although no information security system is impenetrable, LUVA maintains a comprehensive information security program that is proportionate to the risks associated with the processing. We use enhanced security measures when processing any sensitive information, such as by employing encryption technology when collecting or transferring payment card information.
You have certain rights regarding our processing of your personal data under applicable data protection laws. This section describes these rights and how you can exercise them. Please note these laws may provide limitations or exceptions that apply to these rights. We have described these rights generally, without noting all applicable jurisdictions, limitations, or exceptions. When you make a request to exercise any of these rights, we may provide more detailed information regarding any exceptions or limitations that apply.
Right to know. You have the right to ask us to confirm whether or not we process your personal data, the categories of personal data we have collected and the sources from which we collect it, our purposes for collecting your personal data, the categories of third parties to whom we disclose your personal data, and the specific pieces of personal data we have collected about you.
Right to access. You have the right to request a copy of your personal data and supplementary information. Right to correction/rectification. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
Right to erasure/deletion. You have the right to request that we erase or delete your personal data, under certain circumstances and subject to certain exceptions.
Right to restriction of processing. You have the right to restrict the processing of your personal data, under certain circumstances.
Right to data portability. You have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format that allows you to transmit the data to another controller without hindrance. You also have the right to request that we transmit this data directly to another controller.
Right to withdrawal of consent. In the event our processing of your personal data is based on your consent, you may withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Right to object to processing. You have the right to object to the processing of your personal data at any time, under certain circumstances. Non-Retaliation. You have a right not to receive discriminatory treatment for exercising the rights described above.
Except as otherwise noted above, to exercise any of the above rights or if you have any questions about this Privacy Notice, please submit them through our LUVA Data Privacy Rights Request Form or by emailing dongling@kapsom.com.
Making a Request; requests by others on your behalf. Only you, or someone legally authorized to act on your behalf (this includes an authorized agent), may make a verifiable consumer request related to your personal data using the methods described above. The response we provide will also explain the reason we cannot comply with a request, if applicable.
Fees. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Information we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights, such as your first and last name, email address, mailing address, telephone number, or other information necessary to verify your identity or that your representative is authorized to act on your behalf. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to assist with our response. Any personal data provided to us for verification and fraud-prevention purposes will only be used for that purpose and such information will be deleted as soon as practical after processing your consumer request.
Timing. We try to respond to all legitimate requests within one month of receipt of the request. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You may also make a complaint about our processing of your personal data to a relevant data protection supervisory authority. We would, however, appreciate the opportunity to address your concerns before you do so.
Links to third-party websites from our Websites are provided solely as a convenience to you. If you use these links, you will leave this site. We have not reviewed these third-party sites and do not control them. LUVA is not responsible for any of these sites, their content, or their privacy policies, and they are not subject to this Privacy Statement. LUVA does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to our Websites, we encourage you to check their privacy policies and terms of use before providing your personal information to them.
If there are updates to the terms of this Privacy Statement, we will post those changes here and update the revision date in this document so that you will always know what information we collect online, how we use it, and what choices you have. Your continued use of the Websites following the posting of changes to this Privacy Statement means you accept those changes.
By using the Websites, you accept and agree to the terms of this Privacy Statement.
Media Contacts
Lynn Dong
dongling@kapsom.com
+86-18395585584